AI communications for automotive dealerships are redefining how teams connect with customers. With GoTo Connect for Automotive and Qual Limited’s expertise, UK dealerships can streamline every interaction — from first contact to repeat service — all through a smarter, AI-enabled communications platform.
Head of Infrastructure and Transformation Services
In the fast-paced automotive industry, customer communication is everything. Whether you’re managing sales enquiries, scheduling servicing, or building long-term relationships, the way your dealership communicates can make or break your customer experience.
That’s why AI communications for automotive dealerships are becoming essential. Through GoTo Connect for Automotive, and supported by Qual Limited’s award-winning expertise, dealerships now have the power to unify every customer touchpoint into one intelligent, AI-driven platform.
Carlton Alfred
Head of Infrastructure and Transformation Services
We are Experts working with top vendors like Lenovo, Microsoft, Go-To & so much more. We can help with anything!
Let’s be honest — most dealerships struggle to keep every department in sync.
Sales, Service, and the Business Development Centre (BDC) often work in silos. The result? Missed calls, delayed responses, and customers left waiting.
Outdated phone systems and disconnected CRMs only make matters worse. Dealerships need a smarter way to manage their communications — one that bridges the gap between departments, automates key tasks, and ensures no customer is left behind.
AI isn’t just a buzzword; it’s a practical tool that helps dealerships deliver faster, more personalised service.
By leveraging AI communications for automotive dealerships, your team gains real-time insights that make every interaction count.
Imagine being able to:
That’s the difference between losing a sale — and building a lifelong customer relationship.
GoTo Connect for Automotive is purpose-built to solve these challenges.
It’s an AI-powered communications platform designed specifically for automotive dealerships, integrating seamlessly with leading CRMs and modern communication tools.
With a single, cloud-based system, dealerships can manage phone calls, texts, web chats, and reporting from one place — all while capturing real-time analytics that help teams make data-driven decisions.
It’s simple, secure, and scalable — perfectly aligned with the way modern dealerships operate.
Here’s what makes GoTo Connect for Automotive, powered by Qual Limited, such a game-changer for UK dealerships:
Sync directly with your dealership’s CRM systems — including VinSolutions, CDK, and Tekion — to personalise every customer interaction, from enquiry to service retention.
Text, call, or web chat — whichever your customer prefers. GoTo Connect ensures your team can manage every interaction through one centralised inbox.
Stay on top of every department and location with pre-built dashboards, automated reports, and AI insights that highlight performance and opportunities for growth.
AI doesn’t replace your people — it empowers them. GoTo Connect for Automotive delivers practical AI insights that help prioritise leads, automate repetitive tasks, and improve the customer journey.
From the showroom to the service bay, GoTo’s mobile app ensures your team stays connected, responsive, and in control of communications — no matter where they are.
At Qual Limited, we’re proud to be a GoTo Rising Star Partner Award Winner, recognised for helping businesses unlock the full potential of modern communications.
Our partnership with GoTo means your dealership benefits from:
Together, GoTo and Qual Limited deliver more than technology — we deliver better communication experiences that drive loyalty and long-term growth.
Dealerships already using GoTo Connect for Automotive are seeing remarkable results.
From improved customer satisfaction to faster lead follow-ups, the feedback has been overwhelmingly positive.
Ewing Automotive Group, put it:
“Switching our phone system to GoTo Connect has been a game-changer. It’s easy to use, keeps our team connected, and lets us communicate through customers’ preferred channels — all while protecting their data.”
This is what modern communication looks like — efficient, secure, and customer-focused.
Ready to see how AI communications for automotive dealerships can transform your customer experience? Free consultation with Qual and GoTo.
Related Links
Unified Comms for the Automotive Industry: Driving Smarter Communication
VoIP for Auto Dealerships: Transforming Customer Experience Through Smarter Communication
Voice Over Internet Protocol (VoIP)
Carlton Alfred
Head of Infrastructure and Transformation Services
We are Experts working with top vendors like Lenovo, Microsoft, Go-To & so much more. We can help with anything!
For over 30 years, we have delivered innovative and bespoke IT solutions. We specialise in helping businesses succeed by providing reliable and customised IT strategies, software, and hardware.
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