Customer focused
Help Desk
Customer focused help desk solutions for your business
Our help desk services are designed with your business in mind. From remote assistance to onsite troubleshooting and fully managed IT services, we deliver fast, reliable support tailored to your needs. With certified technicians and a commitment to efficiency, we help minimise downtime and keep your operations running seamlessly.
24/7/365 support: Help desk support whenever you need it.
Certified IT Technicians: Expert solutions for every technical challenge.
Cost-Effective Service: High-quality support without breaking your budget.
Not Sure Where to Start?
We’ve got you
covered
Our help desk support offers flexible, cost-effective IT assistance to suit your needs. From 24/7 coverage to tailored plans, our certified professionals ensure your IT infrastructure remains secure, efficient, and operational.
Response Level
Get the support you need with our customisable solutions, from 9-5 weekdays to 24/7 global coverage. With teams in the UK, USA, and New Zealand, we offer assistance in as little as 15 minutes.
Scalability & Flexibility
Customise your support contract according to the importance of the machine. Identify your mission-critical infrastructure for a higher level of support.
Knowledge Base
Instant access to a personalised knowledge place to provide self-service support.
Clear Escalation Procedures
- Identify the need to escalate.
- Document the case details.
- Escalate via proper channels.
- Update the end-user.
- Escalation team responds.
- Ensure case resolution.
Ticketing System
Log and manage all your support tickets with customised reporting.
Industry-Specific Experience
Our support staff have cross-industry experience, and whenever possible, the same team will support your company, helping to build a further understanding of your company, its issues, and its challenges.
We can help
Let us guide you to the perfect choice
With expert IT professionals, quick response times, and a cost-effective model, our Help Desk Support keeps your business running smoothly. We address common pain points like long wait times and inefficient systems with tailored, efficient solutions.
What Our Customers Say
1
%
Customer
satisfaction
satisfaction
"Our Qual Storage Consultant managed our project extremely well, and worked closely to required specification, timescale, and budget."
"Our relationship with Qual is excellent and we look forward to working
with them on future projects."
"Qual continue to provide excellent service, cannot fault whatsoever."
"Qual’s Consultants are always prompt, efficient, reliable and willing to go
the extra mile. They consistently provide a courteous, knowledgeable and professional service."
"Prior to contacting Qual, we were encountering problems and spending our time dealing with unwanted emails. With your assistance and help with the Barracuda Spam Firewall, things are now much better and we are now able to concentrate on our long-range goals and objectives. - Group IT Manager"
"Our relationship with Qual is excellent and will definitely be on-going."
"With help from Qual and a great deal of lateral thinking we now have what
we consider to be a prototype system which will set the pattern for other
monitoring solutions across a range of industries."
Ready to upscale?
Let’s get started
Use the form below to let our team assist you. These simple steps help us tailor solutions that align with your goals, making sure you get exactly what you need.
Ready to upscale?
Let’s get started
