Customer focused
Help Desk
Customer focused help desk solutions for your business
Our help desk services are designed with your business in mind. From remote assistance to onsite troubleshooting and fully managed IT services, we deliver fast, reliable support tailored to your needs. With certified technicians and a commitment to efficiency, we help minimise downtime and keep your operations running seamlessly.
We’ve got you
covered
Our help desk support offers flexible, cost-effective IT assistance to suit your needs. From 24/7 coverage to tailored plans, our certified professionals ensure your IT infrastructure remains secure, efficient, and operational.
Response Level
Get the support you need with our customisable solutions, from 9-5 weekdays to 24/7 global coverage. With teams in the UK, USA, and New Zealand, we offer assistance in as little as 15 minutes.
Scalability & Flexibility
Customise your support contract according to the importance of the machine. Identify your mission-critical infrastructure for a higher level of support.
Knowledge Base
Instant access to a personalised knowledge place to provide self-service support.
Clear Escalation Procedures
- Identify the need to escalate.
- Document the case details.
- Escalate via proper channels.
- Update the end-user.
- Escalation team responds.
- Ensure case resolution.
Ticketing System
Log and manage all your support tickets with customised reporting.
Industry-Specific Experience
Our support staff have cross-industry experience, and whenever possible, the same team will support your company, helping to build a further understanding of your company, its issues, and its challenges.
Let us guide you to the perfect choice
At Qual Limited, we evaluate your security needs to recommend tailored solutions that enhance protection, ensure compliance, and minimize risks, with full support from licensing to deployment.
What Our Customers Say
satisfaction
Let’s get talking
Use the form below to let our team assist you.
Use the form below to let our team assist you. These simple steps help us tailor solutions to align with your goals, making sure you get exactly what you need.
