Meet the Team

Pretesh, our Head of Managed Services, is an IT generalist with broad expertise and a straightforward approach. He listens to your needs, explains everything clearly, and offers honest advice on what’s worth your investment. From everyday IT challenges to major projects, Pretesh is here to help—no nonsense.

James, our Senior Cyber Security Specialist, has been a key part of Qual since 2011. With over a decade of experience, James is dedicated to protecting your business from cyber threats. He combines deep technical knowledge with a proactive approach, ensuring your systems are secure and risks are minimised. Whether it’s implementing the latest security measures or responding to incidents, James is committed to keeping your data safe and your business running smoothly

Ken, our Senior Sales Consultant, has been with Qual since 2000. Renowned for his excellent customer reputation, Ken specialises in supporting education and providing expert advice on hardware solutions. With decades of experience, he is trusted for his knowledge, reliability, and commitment to finding the right solutions for every customer. Ken’s dedication ensures that clients receive the best service and support every time.

Carlton is one of our Senior Account Managers, specialising in VoIP and managed print services. With extensive knowledge and experience in these areas, Carlton is dedicated to helping clients find the right solutions for their business needs. He is known for his attentive approach, always taking the time to listen and understand each client’s unique requirements. Carlton’s commitment to excellent service ensures that every customer receives expert advice, reliable support, and a tailored experience from start to finish.

Rik is our Sales & Operations Director, bringing over 25 years of experience in developing and executing successful sales and marketing strategies to achieve corporate goals. Joining Qual in late 2024, Rik has quickly become a huge asset to the team, using his expertise and leadership to drive growth and deliver outstanding results for our clients and the business.